In-Store Return
You may return your item directly to our Customer Care Center. If the product meets return conditions, a refund or exchange will be processed instantly, provided:
- The product is undamaged, clean, and complete
- Original packaging is provided
Courier Pickup
Prefer courier return?
- Submit a return request via your uHaraj account
- Our team will validate and arrange pickup within 24 hours
- Final approval and inspection will follow upon receiving the item
Non-Returnable Products
- Software licenses or digital products
- Activated or registered products (e.g., Apple, Bose, Beats)
- Items missing packaging or with visible signs of use
- Custom-assembled configurations
- Products purchased through approved quotation unless defective
Order Cancellations
Orders can be canceled before shipment via your account. If cancellation is not possible online, contact us immediately.
- If canceled before shipping, refunds are processed within 1 working day
- If canceled after shipping, standard return procedures apply
Refund Policy
| Payment Method | Refund Timeframe |
| Cash (in-store) | Immediate |
| Credit/Debit Card | 5–7 business days |
| Bank Transfer | 1–5 business days |
Refunds are processed after return inspection and approval.
Who Covers Return Shipping?
- Within KSA (Saudi Arabia): uHaraj covers return shipping, regardless of the reason.
- Outside KSA:
- If the item is faulty, incorrect, or damaged — uHaraj covers shipping
- If the return is due to a change of mind, the customer is responsible for:
- Return shipping cost
- Any customs/import charges