ALCATEL-LUCENT – Enterprise 3BA09846JA OmniPCX Contact Center Supervisor License

Alcatel-Lucent Enterprise 3BA09846JA Customer Service Operations Management Access

Details

Alcatel-Lucent Enterprise 3BA09846JA Customer Service Operations Management Access

Description

The Alcatel-Lucent Enterprise 3BA09846JA is a supervisor license for OmniPCX contact center deployments. It grants supervisory access to monitoring, reporting, and operational control functions used in customer service and call center environments. Through this license, supervisors can oversee agent activity, track performance metrics, and manage daily operations more effectively.

Organizations use this license to enhance workforce visibility, improve service quality, and maintain operational efficiency across customer interaction teams. It integrates with compatible OmniPCX contact center applications, providing access to management tools that support informed decision-making and optimized resource allocation.

Key Features

• Adds supervisor functionality to OmniPCX contact centers
• Enables monitoring of agent activities
• Provides access to operational reporting tools
• Supports workforce performance management
• Improves service quality oversight
• Facilitates real-time contact center supervision
• Integrates with OmniPCX contact center applications
• Centralized administration and configuration
• Scalable for growing customer service operations
• Suitable for multi-site deployments

Specifications

• Part Number: 3BA09846JA
• Product Type: Contact Center Supervisor License
• Vendor: Alcatel-Lucent Enterprise (ALE)
• Compatible System: OmniPCX Enterprise
• License Category: Contact Center Management
• Function: Supervisor Access and Monitoring
• Deployment Method: Electronic Activation
• Application: Customer Service and Call Center Operations
• Management: Centralized Administration
• Environment: Contact Centers and Support Organizations
• Compatibility: Supported OmniPCX Releases
• Installation Type: Software License
• Scalability: Additional Supervisor Capacity
• Usage: Monitoring, Reporting, and Team Oversight